Cervi Care Cream

Refund & Exchange Policy - At Star Veda, we strive to provide the highest quality natural herbal products. However, if you are not fully satisfied with your purchase, we offer a flexible refund and exchange policy.

Eligibility for Returns & Exchanges

You may request a return or exchange if:

• You received a damaged, defective, or incorrect product.
• The product is unused, unopened, and in its original packaging.
• The request is made within 7 days of delivery.

Non-Returnable Items

Used or opened products due to hygiene and safety reasons.

• Free gifts or promotional items.
• Items purchased during clearance sales.

Refund Process

Once we receive the returned product, our team will inspect it.

If approved, refunds will be processed within 7-10 business days. Refunds are credited to the original payment method.

Exchange Policy

If eligible, exchanges are processed after the original product is returned and inspected.

If the requested replacement is unavailable, we will issue a full refund.

How to Initiate a Return or Exchange

Contact our customer support at thestarveda@gmail.com within 7 days of delivery.

Provide order details and images of the product (if applicable). Our team will guide you through the return process.

Shipping Costs for Returns

If the return is due to our error (damaged or incorrect item), we will cover the shipping costs.

For all other returns, the customer is responsible for return shipping.

Policy Updates

Star Veda reserves the right to modify this policy at any time. Updates will be reflected on this page.

For any queries, feel free to reach out to us at thestarveda@gmail.com.

At Star Veda, we are committed to ensuring that your orders reach you in perfect condition and as quickly as possible. We have partnered with reliable logistics providers to offer seamless shipping across India.

Order Processing & Dispatch

Orders are processed within 24 hours of placement, excluding weekends and public holidays.

Each product undergoes a thorough quality check before packaging and dispatch.

Once shipped, you will receive an email and/or SMS notification with tracking details.

Estimated Delivery Time

Orders are typically delivered within 2-7 business days, depending on the location and courier partner availability.

Delivery times may be subject to unforeseen delays due to weather, strikes, or logistical issues.

Shipping Charges

Free shipping is available on orders above ₹699.

A flat shipping fee of ₹99 is applicable for orders below ₹699.

Packaging & Product Safety

All products are securely packed using high-quality materials to prevent damage during transit.

Fragile items like glass bottles receive extra protective packaging

Delivery Attempts & Rescheduling

If no one is available to receive the package, our courier partner will make three delivery attempts.

After three failed attempts, the order will be returned to our warehouse.

You may contact our customer service team to reschedule a delivery if needed.

Serviceable Locations

We currently ship across India. You can check service availability by entering your PIN code at checkout.

Delivery timelines may vary for remote areas.

Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS.

Registered users can track their orders under the "My Account" section on our website.

Policy Updates

Star Veda reserves the right to update this policy at any time. Changes will be reflected on this page.

For any queries related to shipping, feel free to contact us at thestarveda@gmail.com.